Overview
This Privacy Policy explains how Gatson AI collects, uses, shares, and protects information when you visit our website, contact us, or use our custom AI software, chatbot, workflow automation, dashboard, integration, and internal tool services.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information you provide directly, including your name, email address, phone number, company name, role, business needs, project details, messages, files, and any information you choose to share with us through forms, email, calls, or project communication.
We may also collect limited technical information automatically, such as IP address, browser type, device information, pages visited, referral source, and approximate usage activity.
Business and AI Workflow Data
When we build AI software or automations for your business, we may process information from systems you authorize us to access. This may include website leads, customer messages, CRM records, calendar events, form submissions, support requests, business documents, analytics, and other workflow data.
We use this information to design, build, test, support, secure, and improve the services you request. We do not sell your business data.
How We Use Information
We may use information to:
- Respond to inquiries and schedule calls.
- Understand your business needs and recommend AI solutions.
- Build, configure, test, maintain, and support custom AI software.
- Connect approved tools such as websites, CRMs, inboxes, calendars, and dashboards.
- Send service updates, project communication, invoices, and administrative messages.
- Improve our website, services, security, and customer experience.
- Comply with legal, tax, accounting, and contractual obligations.
AI Providers and Third-Party Services
To provide services, we may use trusted third-party providers for AI models, hosting, analytics, forms, email, calendar, CRM, payments, project management, and other business tools. These providers may process information only as needed to provide their services to us or to you.
Third-party websites, platforms, and integrations may have their own privacy policies. We encourage you to review the policies of services you connect to Gatson AI workflows.
Cookies and Analytics
Our website may use cookies or similar technologies to operate the site, remember preferences, understand traffic, and improve performance. You can usually control cookies through your browser settings.
If we use analytics tools, they may collect aggregated or pseudonymous usage information to help us understand how visitors use the website.
How We Share Information
We may share information with service providers, contractors, and integration partners who help us operate our website, provide services, process payments, host software, or support customer projects. We may also share information if required by law, to protect rights and safety, or as part of a business transfer such as a merger, acquisition, or sale of assets.
We do not rent or sell personal information.
Data Retention
We keep information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, supporting projects, complying with legal obligations, resolving disputes, and enforcing agreements.
Project data retention may vary based on the tools, hosting setup, integrations, and written agreement for your business.
Security
We use reasonable technical and organizational measures to protect information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission, AI system, software service, or storage method is completely secure.
You are responsible for managing access to your own accounts, tools, credentials, and team permissions.
Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal information. You may also have the right to withdraw consent where processing is based on consent.
To make a privacy request, please contact us through our contact page. We may need to verify your identity before completing a request.
Children's Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. Your continued use of the website or services means you accept the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or how Gatson AI handles information, please contact us through our contact page.